Privacy Statement
Last updated: 1 May 2025
Varnex AI Inc. ("Varnex AI", "we", "us" or "our") is dedicated to safeguarding your privacy. This Privacy Policy details how we collect, use, disclose, and protect your information when you visit our website varnexai-gb.live and use our AI trading platform (collectively, the "Service"). Please review this policy carefully. If you disagree with its terms, please discontinue using the Service.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account or interact with the Service, we may collect:
- Identification data: full name, date of birth.
- Contact details: email address, phone number, residential address.
- Financial data: broker API keys (read and execute only), investment preferences and risk tolerance settings. We never store your full broker credentials or payment card numbers.
- Profile data: username, trading strategy preferences, notification settings.
- Communications: messages sent through support channels or email.
1.2 Information Collected Automatically
When using the Service, certain technical information is gathered automatically:
- IP address, browser type and version, operating system.
- Pages visited, features used, time spent and clickstream data.
- Device identifiers and mobile advertising IDs (where applicable).
- Data from cookies and tracking technologies (see our Cookie Policy).
1.3 Information from Third Parties
We may receive data about you from third parties such as identity verification providers, fraud prevention services and analytics partners. We combine this with data we hold to enhance accuracy and security.
2. How We Use Your Information
Your information is used to:
- Create and manage your account and provide the Service.
- Process and execute trading signals and automated orders on connected brokers.
- Personalise your experience and deliver relevant market insights.
- Send transactional emails (account confirmations, trade alerts, security notifications).
- Send marketing communications where you have consented or as permitted by law.
- Detect, investigate and prevent fraudulent or unlawful activities.
- Comply with legal and regulatory obligations.
- Improve, test and develop new Service features using aggregated and anonymised data.
3. Legal Basis for Processing (EEA/UK Users)
For users in the European Economic Area or United Kingdom, we process personal data based on:
- Contract performance: to deliver the Service you signed up for.
- Legitimate interests: fraud prevention, security, product improvement.
- Legal obligation: compliance with financial regulations and tax laws.
- Consent: marketing communications and non-essential cookies (withdrawable at any time).
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers: cloud hosting, email delivery, analytics and customer support providers contractually obligated to protect your data.
- Connected brokers and exchanges: only minimal API instructions required to execute your configured strategy.
- Legal authorities: when required by law, court order or to defend our rights.
- Business transfers: in connection with mergers, acquisitions or asset sales, provided the acquirer honours this policy.
5. International Data Transfers
Varnex AI operates globally. Your data may be transferred and processed in countries different from yours, including the United States and European Union member states. Where required, we utilise Standard Contractual Clauses approved by the European Commission to protect cross-border transfers.
6. Data Retention
Your personal data is retained while your account is active or as needed to provide the Service. After account closure, certain data is kept up to seven years to comply with financial regulations. Aggregated anonymised analytics data may be stored indefinitely.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access a copy of personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing activities.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time without affecting prior processing.
To exercise these rights, contact us at . We will respond within 30 days.
8. Security
We apply industry-standard security measures including TLS 1.3 in transit, AES-256 encryption at rest, multi-factor authentication, role-based access controls, and independent annual penetration testing. Despite these protections, no system is entirely secure. We encourage use of strong, unique passwords and enabling two-factor authentication.
9. Cookies
We use cookies and similar tracking technologies to operate and enhance the Service. For full details, please see our Cookie Policy.
10. Children's Privacy
The Service is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly remove it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via website notices or email. Continued use of the Service after changes take effect constitutes acceptance.